30.8 Logon Priority page (Security Settings)

The Logon Priority page allows you to configure the order in which different logon mechanisms are presented to the user in the Self-Service App; for example, you may want your users to authenticate with a smart card first, and if that fails, to authenticate with security questions.

Note: If the credential profile requires an authentication code, the user is prompted for the code; if the credential profile does not require an authentication code, the authentication methods are presented in the logon priority order.

When the user is presented with a method of authentication, they can decline the option (for example, when presented with a smart card authentication screen, they can click the "I cannot authenticate with my device" option) and proceed to the next available logon mechanism.

For information on which Self-Service App actions support this feature, see the Authentication section in the Self-Service App guide. Depending on the action used, other authentication considerations may take priority.